Returns Process for Online Purchased Orders
You have 14 days to return your products.
The returns process requires two simple steps:
1. Return the relevant products to a store return as soon as possible in the same condition as supplied, in their original packaging
2. Carry the relevant invoice
Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.
Exchanges Process
If you would like to exchange any products, you may:
Visit the nearest store to return the items.
Purchase the new products through a new transaction.
In case of a refund, it will be processed within 14 days.
Please note, exchanges cannot be made without returning the original product(s) and processing a new transaction.
You can also visit our website www.alshaya.com, e-mail us at
customerservice@alshaya.com,
if you have any queries,
Customer Delivery Service contact numbers: (+974) 4452 9600